![]() If an error occurs on the page, there will be an error message at the start of the main content (right after the navigation links). After reading the text, press tab to get back to the form field and fill in the data. To read the full text, use the screen reader reading keys (CTRL+Up Arrow in JAWS and NVDA and VO+Shift+Page Up in Voiceover) to move to the question text above the form field. Do not add dashes, spaces, or any other characters.ĭue to a limitation in some screen readers, the full question text may not be read when navigating from form field to form field with the tab key. Social Security numbers should be entered with numbers only.Do not add dashes, slashes, spaces, or any other characters. Only numbers should be typed in this field. Required dates, such as Birth Dates, should be entered with the two-digit month followed by the two-digit day and the four-digit year.Do not put parentheses or dashes in the phone number. Phone numbers must be entered with three-digit area code, three digit prefix, and 4-digit number.ZIP code should be entered as a 5-digit number. If you try to enter a letter in the ZIP code field, it will not be entered as a value. ![]() If you are on the ZIP code field, only numerical values can be entered.The form fields will not allow you to enter text unless it is in the correct format. The phone number, social security number, and ZIP code form fields require data to be in a specific format. Phone Numbers, Birth Dates, Social Security Number, and ZIP Code Control, Option and U keys in VoiceOver.Press Insert and F6 in JAWS NVDA key, and F7 in NVDA, and.Headings can be used to navigate to the major sections of the page in order to easily scan the content using the functions within the screen readers. The content on pages is organized by headings. The main content area of the page can be reached by either using the "skip to main content" link at the top of the page, by navigating to the heading level 1, or by using the screen reader function keys to go to the main landmark region. Helpful tips for screen reader users Navigating to the Main Content Microsoft Edge 99.0 or Chrome 99.0 with Dragon Naturally Speaking 15.Microsoft Edge 99.0 or Chrome 99.0 with ZoomText 2020 (PC).Microsoft Edge 99.0 or Chrome 99.0 with NVDA 2020.4.Microsoft Edge 99.0 or Chrome 99.0 with JAWS 2021.The Massachusetts Health Connector website works best with the following browser and assistive technology combinations: Windows 10 We recommend using the current versions, or most recent the previous version, of the manufacturer's assistive technology application, along with a current version of the Internet Explorer or Firefox web browser. Į-Mail Address: For requesting information, send mail to. Videophone: To speak to a representative face to face, videocall (339) 224-6831. It also helps redress any grievances.Ĭall (855) 781-9898 to speak to a representative. This service helps provide customers with information regarding their healthcare plan benefits and rights. The addresses and service hours of Health Connector walk-in centers are provided below: CentersĨ8 Industry Avenue, Suite D, Springfield, MA 01104 Use to following numbers to speak to a representative: Phone Health Connector Customer Service Call Center Ĭorrespondence Address: Send physical mails to the address: MassHealth LTSS, PO Box 159108, Boston, MA 02215. Service is available during the following hours: Service DaysĬontact using the following numbers: Toll-FreeĮ-Mail Address: For any queries regarding LTSS, send mail to. Virtual Gateway Customer Service: Contact using the following numbers: Voice ![]() Visit the Virtual Gateway for Provider online services. It helps to effectively manage all Masshealth-related business online. using the Provider online service center. Other services are available during the following hours: Service DaysĬustomers can do tasks such as register as a provider, submit claims, check eligibility, find payment rates, etc. Contact Masshealth Provider Service Center Customer Support Masshealth Customer Service Center for ProvidersĬontact using the following numbers: MainĬontact Address: Customers can contact Masshealth Service at One Ashburton Place, Boston, MA 02108.įind Enrollment Assister: For individuals or families needing enrollment help, find the nearest enrollment assister. ![]()
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